Chinoh - FAQ

Below you can find an overview of the frequently asked questions to Chinoh. Please do not hesitate to contact us for more information if your question is not included here!

Do I need to make an appointment in order to visit the showroom ?

The spacious and pleasant showroom of Chinoh is located in the former train station of Sint-Eloois-Vijve (Waregem).Our showroom is open to all visitors on Mondays. From Tuesdays to Fridays we work with appointments. 

Does Chinoh have a catalogue or price list ?

Our webshop acts as our catalogue and price list. Once you have logged on to the webshop, you can take a look at the entire collection available. Please take into account that you cannot look at future articles, seeing that our webshop only displays what is in stock at that moment. We therefore advise you to visit our showroom once or twice a year or one of the fairs that we participate in. If you are located in Belgium or France you can request a visit of one of our sales representatives.

Why is it not possible for me to immediately log on to the webshop ?

Chinoh only delivers on a B2B basis. That is why we protect our complete catalogue with a log-in name and a password. If you send us the completely filled-out contact form via the website or webshop or contact us by phone we will immediately create a log-in name for you, so you can visit the webshop at leisure.

How can I place my order ?

Chinoh employs different ways to place an order. The most common are orders following a visit to our showroom or a fair, orders via our sales representatives or orders via the webshop. Of course you can also contact us by phone or e-mail for repeat purchases.

What is the minimal order value at Chinoh ?

The minimal order value amounts to 250 euros excluding VAT and transport costs. For the Netherlands the minimal order value is 300 euros, for France 350 euro. Would you rather avoid paying transport fees? We deliver for free in Belgium for orders as from 500 euros. In the Netherlands the transport costs do not apply if you order for 600 euros or more, in France this is 700 euro. If you are located in a country other than Belgium, France or the Netherlands please contact us for more information.

How do I know when the items at Chinoh are ready for shipment ?

Of course you do not like it when a carrier turns up at the door unexpectedly. Chinoh will therefore always call you up the minute the items are shipped, so you have plenty of time to prepare for the delivery of the products ordered by you. 

How can I know for sure that my order was safely received ?

After your order has been registered in our system we will send you an order confirmation via e-mail. This confirmation e-mail includes small pictures of the items ordered by you, so you can easily remember the articles that you purchased. This also comes in handy if you want to prepare your delivery.

What are the delivery terms at Chinoh ?

Because our stock is quite extensive, we are able to guarantee quick deliveries, most of the times within the week. Please take into account however that the months February, March, September and October are normally very busy and that the delivery terms might be a bit longer then. We will try to keep you informed as well as possible of the expected delivery terms.

What are the terms of payment at Chinoh ?

Orders from new customers from France or Belgium are sent COD. Customers who do not use cheques or who do not like to give cash to the driver can pay in advance by means of bank transfer. Once we have received proof of payment we send you your products. For all other countries we work with advance payments. 

What are the transport costs ?

We realise that nobody likes to pay transport costs. We do not like it either, for that matter. That is why with us, the carriage is not high and why we try to limit the share of transport costs. For Belgium and Luxembourg the transport costs amount to 25 euros (free delivery as from 500 euros). For the Netherlancends the transport costs are 30 euros (free delivery as from 600 euros). For France, the delivery cost is 35 euro (free delivery from 700 euro onwards). The remaining transport costs are taken care of by Chinoh.

Who can become a customer of Chinoh ?

Any person who has a VAT number and who is in need of our baskets for professional use or resale can become a customer of Chinoh. Our customer base includes florists, garden centres, wholesale businesses, decoration shops, delicacy stores, liquor businesses, pastry cooks, chocolate confectioners etc. Chinoh only delivers its products on a B2B basis, which means that end consumers cannot place any orders.

Which products are available in the webshop ?

All the articles that you see in the webshop can be immediately delivered. Articles that are (temporarily) sold out will not appear. In case you need a certain article in large quantities it is best to contact us so we can check if we have a sufficient amount in stock.

Which sizes does your item have?

Chinoh always measures the items from the top and from outside.

What is the difference between set and assortment?

An item with description "set" is composed of different pieces, the price is for the whole set. An item with description "assorti" or "assorted" is different, it's price per piece.